Refund Policy

At Pawvora, we strive to provide high-quality products and excellent customer service.

Returns

We do not accept returns or exchanges for change of mind, incorrect purchases, or personal preferences. All sales are considered final.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at zepedamilton1993@gmail.com so we can evaluate the issue and resolve it promptly.

To be eligible for a refund, you must contact us within 7 days of receiving your order and provide:

• Your order number
• Proof of purchase
• Clear photos or videos showing the defect, damage, or incorrect item received

If the claim is approved, we will issue a full refund to your original payment method. You will not be required to return the defective item unless specifically requested.

Non-Returnable Items

We do not accept returns or provide refunds for:

• Change of mind
• Incorrect product selection
• Items that have been used, damaged by misuse, or altered after delivery
• Sale items
• Gift cards

Refund Processing

Once your request has been reviewed and approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to post the refund to your account.

For any questions regarding this policy, please contact us at zepedamilton1993@gmail.com.